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Shipping Policy

SHIPPING

We process all orders placed before 4pm on the next business day.

All our orders are delivered within 3-5 working days.

We offer free shipping for all UK and Ireland orders, except for the Organic Bamboo Bowls.

Once in Checkout, you will have the option to select your desired method of shipping. Please note, all orders are sent Royal Mail.


If the address provided is found to be incomplete/insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.

A confirmation email with shipping information will be emailed to you once the package is in transit.

If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).

Returning An Unwanted Item
  • If you are returning an unwanted item it must not be damaged or marked.
  • You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.
  • Unwanted items returned to us our done so at your own expense.

Please email our online support team for any further questions at:

info@tobbieandco.co.uk