Tobbie and Co - Delivery & FAQ

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Tobbie and Co - Delivery & FAQ

Thank you for shopping at Tobbie and Co (UK) 

 

How long does delivery take? 

  • All items are made to order.  As standard, all UK orders are posted via Royal Mail 2nd class. 
  • There is an option at checkout to upgrade to Royal Mail 1st class, but this does not mean that items will be dispatched quicker.
  • Please let me know if you need your item quicker and I can arrange for a quicker delivery.

How long can the names be? What if the name is too long?

  • Personalised Muncher: We suggest maximum of 8 letters for the personalised Muncher. If your baby has a longer name, please get in-touch so that we can discuss your options.

Can I get my own Muncher designed?

  • YES! If you have an idea of a dummy clip that you don't see on our website and have specific colours, shapes or design in mind, pop us an email at info@tobbieandco.co.uk we will o our best to help out!

Can you add a gift message?

  • Yes, just pop a message in the Checkout notes and we will leave a little handwritten message in the package for the recipient.

Are these safe? Will the beads come apart?

  • All our Muncher styles have been tested in the UK.
    Tobbie and Co (UK) operate an Integrated Management System for Health, Safety, Environment & Quality. Our testing results, assurance and accreditation certificates are available on request.

Can I return the item?

  • You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Please note that personalised items are non-refundable unless they are faulty or damaged.
  • If your return is approved, we will initiate a refund via your original payment method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

How do I get in touch with you?

  • If you have any further questions or comments, please feel free to drop us a line here: info@tobbieandco.co.uk

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