Thank you for shopping at Tobbie and Co (UK)
How long does delivery take?
- All items are made to order. As standard, all UK orders are posted via Royal Mail 2nd class.
- There is an option at checkout to upgrade to Royal Mail 1st class, but this does not mean that items will be dispatched quicker.
- Please let me know if you need your item quicker and I can arrange for a quicker delivery.
How long can the names be? What if the name is too long?
- Personalised Muncher: We suggest maximum of 8 letters for the personalised Muncher. If your baby has a longer name, please get in-touch so that we can discuss your options.
Can I get my own Muncher designed?
- YES! If you have an idea of a dummy clip that you don't see on our website and have specific colours, shapes or design in mind, pop us an email at email@example.com we will o our best to help out!
Can you add a gift message?
- Yes, just pop a message in the Checkout notes and we will leave a little handwritten message in the package for the recipient.
Are these safe? Will the beads come apart?
All our Muncher styles have been tested in the UK.
Tobbie and Co (UK) operate an Integrated Management System for Health, Safety, Environment & Quality. Our testing results, assurance and accreditation certificates are available on request.
Can I return the item?
- You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
- Please note that personalised items are non-refundable unless they are faulty or damaged.
- If your return is approved, we will initiate a refund via your original payment method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How do I get in touch with you?
- If you have any further questions or comments, please feel free to drop us a line here: firstname.lastname@example.org
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